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<!DOCTYPE html> <html lang="en"> <head> <title>CSS </title> <meta charset="utf-8"> <link rel="stylesheet" href="css/style.css"> <link rel="stylesheet" href="css/bootstrap.css"> <script src="js/jquery.js"></script> <script src="js/jquery-migrate-1.2.1.js"></script> <script src="js/script.js"></script> <script src="js/superfish.js"></script> <script src="js/jquery.equalheights.js"></script> <script src="js/jquery.mobilemenu.js"></script> <script src="js/jquery.easing.1.3.js"></script> <script src="js/jquery.ui.totop.js"></script> <script> $(document).ready(function(){ $().UItoTop({ easingType: 'easeOutQuart' }); }); </script> <!--Start of Tawk.to Script--> <script type="text/javascript"> var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date(); (function(){ var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0]; s1.async=true; s1.src='https://embed.tawk.to/589cc8e8da22730aacbc7a6f/default'; s1.charset='UTF-8'; s1.setAttribute('crossorigin','*'); s0.parentNode.insertBefore(s1,s0); })(); </script> <!--End of Tawk.to Script--> <!--[if lt IE 9]> <script src="js/html5shiv.js"></script> <link rel="stylesheet" media="screen" href="css/ie.css"> <![endif]--> </head> <body class="" id="top"> <div class="main"> <header> <div class="header_top"> <div class="container"> <div class="col-md-12"> <a href="index.html"> <img src="images/criterion-logo.png"> </a> <div class="links"> <br> <div class="h_phone">Call us: 1-888-435-1333</div> </br> <a href="mailto:Support@Crisof.com">Support@Crisof.com</a></div> <div class="clear"></div> <div class="menu_block "> <nav class="horizontal-nav full-width horizontalNav-notprocessed"> <ul class="sf-menu"> <li><a href="index.html">Home</a></li> <li><a href="about.html">About Us</a></li> <li><a href="service.html"> Services</a></li> <li><a href="">Plans</a> <ul> <li><a href="application_support.html">AWS & Application Support </a></li> <li><a href="technical_support.html">Technical Support</a></li> <li><!--a href="technical_support1.html"-->Technical Support USA</a></li> </ul> </li> <li class="current"><a href="policy.html">Policy</a></li> <li><a href="contact.html">Contact Us</a></li> </ul> </nav> <div class="clear"></div> </div> </div> </div> </div> </header> <div class="content"> <div class="container"> <div class="col-md-12" id="policy-content"> <h3>Privacy Policy</h3> <p>The Following Terms And Conditions (The "terms") Constitute A Legal And Enforceable Contract Between Criterion Investment Group (DBA CSS) And You For Use Of CSS's Support Services Selected Or Initiated On The CSS (www.crisof.com) Website Or Purchased Through A Vendor. The Policy And Materials Specifically Referred To In The Terms Are Incorporated Into The Terms By Reference. Before You Click On The "I Accept" Or "agree" Button, Or Otherwise Indicate Assent For Continuing To Use The Services, Please Read The Terms Below Carefully.<a href="terms&conditions.html"><font color="#ff0000">Terms and Conditions</font></a> posted at <a href="terms&conditions.html"><font color="#ff0000"> www.crisof.com/conditions.html</font></a> . This Privacy Statement does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with whom you interact. </p> <div class="text1">Definitions</div> <p>All terms initially capitalized shall have the meaning set forth in the Terms and Conditions, of which this Privacy Statement is an integral part. For the purposes of this Privacy Statement, corporate affiliates means any entity or joint venture that is wholly or partially owned or controlled by CSS. business partners mean any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. personal Information means information which identifies you as an individual, such as your name, telephone number, and email address. </p> <div class="text1">Application</div> <p>CSS services are aimed at resolving/providing online solutions to different technical queries/problems that users of personal computers, tablets and smart phones, operating systems, software and peripherals may encounter while using it. The users of this service may provide their personal details/information. This Policy is to communicate that we respect your privacy, and we will use reasonable efforts to maintain and use this Personal Information responsibly. This Privacy Statement applies to Personal Information that is obtained by CSS whether through electronic or print communications. This Privacy Statement applies to Personal Information collected from persons employed by or otherwise affiliated with CSS customers, prospective customers, any persons that visit CSS Website, and persons who receive commercial communications sent on behalf of CSS. </p> <p>Please note that this Privacy Statement does not apply to any personally identifiable information about yourself or your children provided though third party services, for example, communications services or social media, even if the information is provided to a CSS employee or agent. CSS does not control or endorse the content, messages or information found in any third party services and, therefore, CSS specifically disclaims any liability with regard to third party services and any actions resulting from your participation in any third party services. Managers and hosts are not authorized CSS spokespersons, and their views do not necessarily reflect those of CSS. </p> <div class="text1">How Does CSS Gather Personal Information?</div> <ul class="service-list"> <li> <div class="text1">General Browsing:</div> <p>CSS gathers navigational information about where you go on our Website. This information allows us to see which areas of our Website are most visited. This helps us improve the quality of visitors online experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Website (such as the time of your last visit to a page on our site). Some CSS services may be co-branded and offered in conjunction with another company. If you register for or use such services, both CSS and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company privacy statement and other agreements with you. </p> </li> <li> <div class="text1">Registration and Transactions:</div> <p>Any information you provide to us at this site when you establish or update an account, purchase service plans online or request information (i.e. name, address, e-mail address and telephone number), is maintained in private files on our secure Web server and our internal systems. This information is used to enable CSS to deliver services to you.We currently use the prevalent gateway Secure Socket Layer (SSL) protocol like those of Authorize.Net or safecart to process credit card, during online transactions. CSS may assist you in entering your the credit card information into the payment gateway, which is certified under the Payment Card Industry Data Security Standards. CSS neither stores nor publishes your credit card number on any media on its server. </p> </li> <li> <div class="text1">System information: </div> <p>CSS does not automatically access any Personal Information (such as the contents of personal documents or web browsing history) stored on a PC. The data collected from the PC includes items such as: </p> <ul class="list-1"> <li>System board, BIOS, CPU, video, and memory configuration;</li> <li>Disk drives, disk controllers, and installed hardware;</li> <li>System name & IP, Windows version, and browser type;</li> <li>System status such as CPU load and available disk space;</li> <li>Programs running during testing;</li> <li>Mac I/D of the machines;</li> <li>Details pertaining to Tablets and Smart Phones;</li> </ul> <p>Any Personal Information you may provide to us at this site when you establish or update an account, purchase service plans online or request information may be shared with freelancers we have hired or business partners we have tied up with to provide services for us. These freelancers or business partners are contractually bound to use Personal Information we share with them only to perform the services we have hired them or tied up with to provide. We do not share, sell, or lease Personal Information about you to any third-parties (other than to our corporate affiliates) for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud). Notwithstanding the above, you should be aware that no guarantee can or is hereby be provided as to the security of information transmitted over the Internet. Therefore, CSS does not represent, warrant or guarantee that your Personal Information will be protected against loss, misuse or alteration and CSS shall not be held liable for any breach of confidentiality pertaining thereto. </p> </li> <li> <div class="text1">Use of Cookies: </div> <p>CSS uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow CSS to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer hard drive and are used by CSS to help track your clicks as you go through the pages within CSS Website. In addition, CSS uses cookies to determine behavioural analytics of users, to help keep track of support requests and to tell us whether you have previously visited CSS. This allows registered users to avoid re-entering information upon every new visit to our site. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve site navigation and to measure the effectiveness of CSS Portal; however, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed. We also use a third-party technology to place our advertisements on other websites. This technology will install a small cookie file on your computer when you view our ad. These cookies will not contain any information that personally identifies you (such as your name or e-mail address) but they will contain a randomly generated number that is unique to your browser and can be recognized by a web beacon (transparent GIF file) on our site if you click through to our site from one of our ads. This allows us to keep track of how many unique visitors we have to our site and from what ads they entered, so that we can measure the effectiveness of our ads and ad placements. The privacy policies of the websites on which we advertise, and through which the cookies are installed should inform you about the cookie, and you may of course set your browser to reject cookies. </p> </li> </ul> <div class="text1">Does CSS Disclose your Personal Information? </div> <p>You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website. CSS does not sell, rent or trade your e-mail address to third parties (other than to our corporate affiliates). We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If Personal Information is provided to any of these third parties, we will require that such information be maintained by them in confidence. </p> <div class="text1">What are My Responsibilities in Protecting My Personal Information?</div> <ul class="service-list"> <li> <div class="text1">Member account, password and security:</div> <p>If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. Do not provide CSS with additional Personal Information unless you are requested to do so. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify CSS immediately of any unauthorized use of your account or any other breach of security. You are hereby forbidden to store under a data storage plan, any objectionable material pertaining to child pornography, pirated software, any document / media deemed illegal by any Federal, State or Local Court of law in United States. Under these circumstances, CSS will be bound to share your Personal Information with the relevant United States authorities, without incurring any kind of liability whatsoever. CSS will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by CSS or another party due to someone else using your account or password. You may not use anyone else account at any time, without the permission of the account holder.We prefer to keep your Personal Information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your Personal Information including billing and shipping information by logging into your account.When you create or change your account, we will send a message to the email address confirming the changes made and options you have chosen. CSS periodically distributes an e-mail newsletter, and you choose whether you want to receive a newsletter from us when you create your account. If you later decide not to receive the newsletter, you can remove yourself from the mailing list at any time. </p> </li> <li> <div class="text1">Forgotten, Lost or Stolen Information:</div> <p>If you have forgotten your password, we provide a mechanism that e-mails your password to you. Since the forgot my password feature sends your password to the email address that you used for registration, do not use an email address that can be accessed by others that you would not want to see or change your CSS account information. </p> </li> </ul> <div class="text1">What Are the Other Key Elements of CSS Privacy Statement?</div> <p><b>Onward Transfer:</b> CSS may transfer your Personal Information to a third party that is acting as CSS agent, where the third party agrees in writing to provide at least the same level of privacy protection as is required by this Privacy Statement or applicable law. </p> <p><b>Access:</b>You may correct, amend, or delete information through your account log-in where it is inaccurate. </p> <p><b>Security:</b> CSS takes reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. CSS Website has reasonable safeguards in place to protect the loss, misuse and alteration of the data you provide to us with physical, electronic, and managerial procedures. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. In certain areas of CSS Website, CSS uses industry-standard SSL-encryption to enhance the security of data transmissions. While CSS strives to protect your Personal Information, it cannot ensure or warrant that the Personal Information or private communications you transmit to us will always remain private, and you do so at your own risk. If a password is used to help protect your accounts and Personal Information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users. CSS urges you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. </p> <p><b>Data Integrity:</b> CSS takes reasonable steps to ensure that Personal Information is not modified or corrupted. </p> <p><b>Children:</b> The CSS website does not target and is not intended to attract children under the age of 15. We do not knowingly solicit Personal Information from children under the age of 15 or send them requests for Personal Information. </p> <p><b>Third Party Sites:</b> CSS Website contains links to other sites operated or maintained by third parties. We are not responsible for the privacy practices or the content of such website. We will not share your personal information with third parties websites. Some of these third-party sites may be co-branded with a CSS logo, even though they are not operated or maintained by us. Although CSS chooses its business partners carefully, CSS is not responsible for the privacy practices of websites operated by third parties. We encourage you to learn about the privacy policies of third party or co-branded websites. </p> <p><b>Enforcement:</b> CSS periodically verifies that this Statement is accurate and, comprehensive for the information intended to be covered, prominently displayed, implemented, and in conformity with applicable privacy laws. We encourage interested persons to raise any concerns with us using the contact information above. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Statement. As an initial matter, CSS shall address each individual complaint regarding CSS compliance with this Statement. If the individual complaint cannot be resolved by CSS and the affected individual within thirty (30) days of the date of complaint, then CSS agrees to submit the dispute for dispute mediation, and, if necessary, resolution through binding arbitration through the use of JAMS, the American Arbitration Association, ADR/Equimar, or another U.S. based arbitration administrator to be selected by CSS. </p> <p><b>Communications from Us:</b> We reserve the right to send you certain communication including newsletters, e-mailers and renewal notices, considered to be a part of your service plan; however if you do not wish to receive such communication from us, you can indicate your preference by following the instructions included in such communication or by emailing us at Support@css.com or you may contact us at <b>1-844-757-8830</b> or write to Customer Support at below address. </p> <div class="text1">Changes to this Privacy Statement </div> <p>We reserve the right, at any time and without notice, to update or otherwise modify this Privacy Statement by posting such update or other modification at the Privacy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Privacy Statement periodically to determine if it has been modified. </p> <div class="text1">Refund Policy </div> <p>Not with standing with the rule "If issues are resolved, the fees for the Service is not refundable". CSS, at its sole discretion and on a case by case basis, may agree to make refund of pan fees after deducting optimal charges for servicing the Customer. There is a 30 days' money back guarantee from the day service was taken. If the problem pops up again we will try to re-fix the issue first without charging any extra amount and if in case we are unable to resolve the issue, depending on the situation, partial or full amount will be refunded. The refund of amount can take 7-10 working days to show as credited in the customer's account through which payment was made. The issue for which refund request is made to be the same or correlated to the main issue as mentioned in the confirmation email or the agreement signed by the customer. For example, if there was printer related issue and customer is making refund request for laptop related issues, CSS will not consider as a related case and in that case no refund request will be entertained. </p> </div> </div> </div> <div class="container"> <div class="row"> <div class="col-md-12 clear-box"> <div class="inner-wrap"> 24/7 Anytime Anywhere Talk to our Experts<a class="call-to-action-button" href="#" title="1-888-435-1333">1-888-435-1333</a> </div> </div> </div> </div> <div class="footer-area"> <div class="container"> <div class="col-md-12 col-lg-12 col-sm-12 col-xs-12 clear-box"> <div class="footer-top text-center"> <div class="footer-logo"> <img src="images/criterion-logo.png"> </div> <div class="footer-address"> <!-- <p> Australia: Level 19, 10 Eagle Street, Brisbane 4000</p> --> <p> USA: 16701 Melford Blvd #400, Bowie, Maryland 20715</p> <p> Website: <a href="www.crisof.com" target="_blank">www.crisof.com</a> </p> <p> Email: <a href="mailto:support@crisof.com">support@crisof.com </a> </p> </div> <!--a href="https://ssl.comodo.com"--> <img src="https://ssl.comodo.com/images/trusted-site-seal.png" alt="Comodo Trusted Site Seal" width="113" height="59" style="border: 0px;"></a><br> <span style="font-weight:bold; font-size:7pt"><!--a href="https://ssl.comodo.com"-->SSL Certificate</a></span><br> <div class="clearfix"></div> <div class="col-md-6"> <div class="footer-social-bookmark"> <ul> <li><a href="#"><i class="fa fa-facebook"></i></a></li> <li><a href="#"><i class="fa fa-twitter"></i></a></li> <li><a href="#"><i class="fa fa-dribbble"></i></a></li> <li><a href="#"><i class="fa fa-google-plus"></i></a></li> <li><a href="#"><i class="fa fa-flickr"></i></a></li> <li><a href="#"><i class="fa fa-pinterest"></i></a></li> <li><a href="#"><i class="fa fa-skype"></i></a></li> </ul> </div> </div> <div class="col-md-6"> <div class="payment-logo"> WE ACCEPT <img src="images/payment-icons.png" width="180" ></div> </div> </div> </div> </div> <div class="container"> <div class="col-md-12"> <div class="footer-copyright"> <p>Copyright (C) 2017 Criterion Software Service</p> </div> </div> </div> </div> </div> </body> </html>
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